United Airlines got a huge public relations black-eye this weekend after a 69-year old man refused to be bumped from a plane leaving from Chicago to Louisville, after United overbooked their flight and needed to make room for their staff. The man, who claims to be a doctor, was dragged from the plane after first being body-slammed by a airport police officer.

This hilarious video clip surfaced today showing a United Airlines “Customer Service Training” video:

The airline’s CEO apologized today even as new video emerged of the man, who had refused to leave the flight, bleeding heavily from the mouth and mumbling about suicide in the aftermath of his brutal treatment.

If you’ve flown much then you know that airlines overbook flights. When that happens, they usually offer free tickets to anyone willing to give up their seat.

The airport cop who body-slammed a United passenger and dragged him off an overbooked flight was put on leave today – as his bosses condemned his actions amid mounting outrage over video of the incident.


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